CX follows employee experience

Get Your Employee Experience Right (And Your CX Will Follow)

Consistently delivering a great customer experience requires motivated and engaged employees – and thus a great employee experience.  Customer expectations have shifted dramatically in the last few years as disruptors across countless industries have focused on scaling new heights in terms of customer experience (CX). It’s widely accepted that it’s vital to offer an excellent…

7 Brilliant Employee Referral Programs Examples

Employee referrals – and employee referral programs – are on the rise. And for good reason: referred new hires are often a better (culture) fit, they are more engaged, less likely to leave, and more productive. In this article, we’ll go over 7 employee referral programs examples. When it comes to creating a brilliant employee…

The Journey towards an Agile HR Function

Agile working methods have been disrupting the technology world for the past 20 years. As such, they’ve created innovation in software development, improved numerous products and increased speed to market. Innovation methodologies have been part of the IT world as key capabilities to deliver value to customers while creating a new organizational culture. Scrum, Kanban,…

Generation Z: Digital Natives

The Future (of the) Workforce: Meet Generation Z

I know, how come we’re already talking about generation Z, right? Just when you thought you’d finally started to figure out your millennial workers. The fact of the matter is, the first gen Z’ers have entered the workforce. Sure, mostly as interns or in entry-level positions for now, but regardless: it’s time to meet generation…

The Power of an Awesome Employee Referral Program

The Power of an Employee Referral Program

Employee referrals can add substantial value – and they are on the rise. All the more reason to get started with that employee referral program if you haven’t done so yet. Today we’ll highlight some of the benefits of employee referrals and a few elements every employee referral program should include. Employee referrals and why…

9 Talent Management Metrics You Need to Use

9 Talent Management Metrics You Need to Use

Talent management metrics are tools to measure the inflow, throughflow, and outflow of talent in your organization. This article will explain the use of talent management metrics and why they should be tracked by any HR department. This article is part of a four-part series, which also includes an article about the talent management dashboard.…