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HR Operating Model | Online Course

Learn to optimize HR’s service delivery with a strong HR Operating Model to help your business achieve its goals. In this online training course, you will gain the skills and knowledge to design an HR function that can provide maximum value to your organization and employees. Lead your HR function to success with a Human Resources Operating Model that can withstand our highly disruptive business climate.


Online Self-paced

3 hours


Single course

only available as part of a certificate program


3 modules

7 video lessons, case study + quizzes

What you will do

Two people working together

Design an efficient and effective HR Operating Model

Build a high-impact HR function that is crucial to the strategic success of your business. This online training course will take you step-by-step through the process of designing a Human Resources Operating Model optimized for your organization. You will also learn how to utilize technology to support a digitalized HR organization, and how you can establish core HR processes — including recruitment, benefits administration, and performance management.

+ course structure


Designing an HR Operating Model


Key factors to consider


Models in Action & Alternatives

Download the syllabus for a detailed overview of all lessons, assignments, reading materials, and bonus content.

+ meet your instructor

David Creelman profile picture

David Creelman

HR Management Consultant


David Creelman is the person organizations turn to when they are planning to implement a new operating model for HR. He is internationally recognized for his clear and pragmatic insight on the function of HR in business.

HR Governance

Explore the role HR governance plays in designing a strong Operating Model and how to implement it in your organization.

Deliver HR Excellence

Master the five elements of a successful Human Resources Operating Model and effectively organize your HR function to deliver value to your HR customer.

Business Context Understanding

Discover how you can align your HR structure, roles, and processes with the business context to give your organization what it needs to succeed.

Utilize HR tech

Learn to leverage technology to support your Operating Model — from determining the right HR tech solution to getting buy-in from key stakeholders.

Download syllabus

Download the syllabus for the HR Leadership Certificate Program (includes the HR Operating Model course).

Enroll now
The HR Operating Model course is available as part of our Strategic HR Leadership Certificate Program.
HR Management
3 modules
Mini MBA
4 modules
HR Strategy
3 modules
Lean Management
2 modules
HR Operating Models
3 modules
Capstone Project
1 modules
Strategic HR Leadership Certificate Program
$ 975
1 Certificate Program
Full Access
$ 9,750
$ 1,650
11 Certificate Programs
installments from $ 165 / month

All our programs include

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human resources case study

Real-world projects & case-studies

Develop practical skills through working on real-world projects taught by the world’s best leading experts

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Global community of human resources professionals

Global HR practitioners community

Collaborate and solve problems on the spot by connecting with peers and HR professionals from around the world

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Accredited HR training courses

Accredited education

Globally accredited and recognized programs that are designed to help you learn practical skills and succeed

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best rated support and help

Personal Coach

Customize your learning path with your personal coach who is your one point of contact for everything AIHR


Why should I enroll in this online HR Operating Model course?

The efficiency of HR’s service delivery can directly impact the bottom-line success of the organization. This is especially true in our current business environment that is marked by disruptions — from a global pandemic to a growing talent shortage. To ensure your organization can continuously adapt and thrive, you need a strong Human Resources Operating Model to maximize the value of your HR services and support the business in achieving its goals.

Having excellent HR skills alone is not enough. This online training course is designed to help you increase your skills and knowledge in everything you need to create an efficient and effective HR Operating Model. This includes understanding the business context and organizational structure, integrating HR technology, and designing and implementing HR processes.

Why is this course not sold individually?

To optimize the quality of your learning experience, the HR Operating Model course is not available for standalone enrollment. The course is part of our Strategic HR Leadership Certificate Program and also included with the Full Academy Access License.

How will this course help me become an HR leader?

Knowing how to design, build, and implement an effective Operating Model is key to tackling one of the most crucial responsibilities of an HR Leader — optimizing HR’s service delivery to ensure the HR function can continuously deliver excellence. However, this alone is not enough to make you into an HR Leader. You’ll also need to master HR strategy, HR management, business management, and stakeholder management, among other topics. These are all covered in our Strategic HR Leadership Certificate Program, where you’ll also have the opportunity to work on a Capstone project and become a certified strategic HR Leader.


+   Is there a fixed schedule?

No. This training is 100% online and self-paced! When you learn and how much time you spend each day, week, or month is up to.

In total, you will need to invest approximately 3 hours to finish the course.

+   How long do I have access to the course?

In total, you will have 12 months of access to the member portal, all lessons, and learning materials.

+   Are there subtitles available?

Yes. All our online trainings come with English subtitles.

+   Is this online course the right fit for me?

If you’re not sure if this course is the right fit, we are here to help you determine which training best fits your goals and needs! Simply talk to one of our admissions advisors or send them an email at [email protected]

Deliver HR excellence with a strong HR operating model

Help your business successfully attain its goals