Data scientists get the glamour, but the success of your people analytics program depends on your HR business partners. The core analytics team can never handle all the questions that get sent their way; and so if you are serious about analytics you’ll train your HR business partners to do their part. “Wait! Wait!” Those…
Data cleaning is a key element in HR analytics. Before you can analyze your data, it needs to be ‘clean’. In this data cleaning guide, we will explain why data cleaning is important and how you can do it. At the bottom of the article we included a helpful data cleaning infographic. A common saying…
There is a lot of talk about HR analytics these days. However, companies often still struggle to start with analytics. This article is about having the right foundation for analytics. Before we begin, it is important to understand the different maturity levels of Analytics. These levels do not only provide the opportunity to create a…
Customer service performance is a key business objective that boils down to making customers happy. But what makes customers happy? In this article, we will present the scientific research on the factors that influence customer service performance. This will help both HR and managers make better decisions that are proven to increase revenue. We also…
Employee performance metrics are key to tracking how well employees are carrying out their job. HR must have methods to measure the productivity and efficiency of employees. Tracking employee performance metrics benefit both the organization and the employee. We’ve listed 21 key performance indicators for employees that you should track, with examples. If you want…
HR analytics is exciting and offers great opportunities. Unfortunately, not all projects are successful, and a common reason for this is a lack of a structured approach towards analytics. The people analytics process cycle solves this. The people analytics process can be divided in five sequential steps. Every organization should take these steps in order…
Have you always wanted to measure collaboration within your company and improve your decision-making accordingly? Network analytics can guide you on your way. This post includes 3 case studies and a fully interactive visualization to get you started. Internal and external communication and collaboration within and between organisations have traditionally been hard to measure. Interestingly,…
The challenge We were recently contracted by a major player in Zimbabwe. The company wanted to know if it was paying unnecessary labour costs as a result of overstaffing. The exercise required us to go into each department and establish if the department was overstaffed in its individual roles and job families and was an…
There are several great videos about different applications of HR analytics. We have collected the best clips to answer 5 common questions about how to build analytical capabilities, how HR analytics can add to bottom line performance and how Google’s people analytics team recruited and promoted better managers. What does HR analytics have to do…
Employee Net Promoter Score (eNPS) is a quick way to measure employee engagement, health of the organization and is a great alternative to traditional lengthy employment surveys. In this post, I explore the (dis)advantages of eNPS and look into the ways leading to its successful implementation. Net Promoter Score (NPS) is widely known as the…