It’s very difficult to kick-start HR analytics within an organization, especially when this organization is not used to fact-based thinking in HR. When you begin, it’s important to follow a step-by-step approach. The question I’ll answer in this article is: What are the most important topics for you when you start to implement HR analytics…
Training effectiveness evaluation is an important practice in data-driven HR, but often does not get the attention it deserves. This post outlines where many training effectiveness evaluations fall short, as well has how they can be improved, using unconscious bias training programs as an example. Over the last few years, many organizations have recognized unconscious…
Employee engagement is a hotly debated topic. Let’s take a look at an example in sports. Tennis legend Rafael Nadal writes in his autobiography: “I put the two bottles down at my feet, in front of my chair to my left, one neatly behind the other, diagonally aimed at the court. Some call it superstition,…
The attention to people analytics has increased enormously over the last few years. Many organizations have established people analytics teams, and several promising start-ups have developed software that can help HR with people analytics. The assumption is that if we have access to the right data, if we have the right analysis tools and clever…
Natural language processing is an ever-growing interest area in the analytics application spectrum and is relevant to HR. In fact, it can revolutionize the quality of insights. In this article, we will explain you how. Natural language processing has a significant relevance to HR Did you know that text analysis has been the most prevalent…
Data scientists get the glamour, but the success of your people analytics program depends on your HR business partners. The core analytics team can never handle all the questions that get sent their way; and so if you are serious about analytics you’ll train your HR business partners to do their part. “Wait! Wait!” Those…
Data cleaning is a key element in HR analytics. Before you can analyze your data, it needs to be ‘clean’. In this data cleaning guide, we will explain why data cleaning is important and how you can do it. At the bottom of the article we included a helpful data cleaning infographic. A common saying…
There is a lot of talk about HR analytics these days. However, companies often still struggle to start with analytics. This article is about having the right foundation for analytics. Before we begin, it is important to understand the different maturity levels of Analytics. These levels do not only provide the opportunity to create a…
Customer service performance is a key business objective that boils down to making customers happy. But what makes customers happy? In this article, we will present the scientific research on the factors that influence customer service performance. This will help both HR and managers make better decisions that are proven to increase revenue. We also…
Employee performance metrics are key to tracking how well employees are carrying out their job. HR must have methods to measure the productivity and efficiency of employees. Tracking employee performance metrics benefit both the organization and the employee. We’ve listed 21 key performance indicators for employees that you should track, with examples. If you want…