Design Thinking & Employee Experience | Online Course
only available as part of a certificate program
10 video lessons + case studies
What you will do
Design impactful employee experiences
Gain the skills to build a meaningful workplace where your people love to work. In this Design Thinking and EX course, you will learn what employee experience really means and how you can use design thinking to create more human experiences. You will also learn how to create an effective EX strategy end-to-end and build an EX function in your organization.
+ course structure
Redefining EX with Design Thinking
Creating Impactful Employee Experiences
Building an EX Strategy and Function
Download the syllabus for a detailed overview of all lessons, assignments, reading materials, and bonus content.
+ meet your instructor
HR Thought Leader & Subject Matter Expert
Dr. Dieter Veldsman is an organizational psychologist with a passion for HR. He has 12+ years of experience in Organizational Development, Design and Strategic HR, having worked for and consulted with various multi-national corporations in Europe, Asia, and Africa. He is also a regular speaker at various conferences and panels on HR, Future of Work, and Organizational Development.
Design Thinking Model
Discover the different phases of the design thinking process to create memorable and valuable experiences for your employees and organization.
Employee Experience Foundations
Understand what employee experience is, how it influences business performance, and how it differs from employee engagement.
Define your EX mandate to determine its position in your organization and set the tone for your broader EX strategy.
Learn how to create an effective employee experience strategy aligned with your broader HR and organizational strategy.
Download the syllabus for the Digital HR Certificate Program (includes the Design Thinking & Employee Experience course).
All our programs include
Real-world projects & case-studies
Develop practical skills through working on real-world projects taught by the world’s best leading experts
Global HR practitioners community
Collaborate and solve problems on the spot by connecting with peers and HR professionals from around the world
Globally accredited and recognized programs that are designed to help you learn practical skills and succeed
Customize your learning path with your personal coach who is your one point of contact for everything AIHR
FREQUENTLY ASKED QUESTIONS
Why should I enroll in this Design Thinking and EX course?
In today’s competitive labor market, having a world-class employee experience can give your organization a much-needed advantage. This EX course is designed to equip you with the skills and knowledge you need to turn your employee journeys into meaningful and valuable employee experiences that can help your organization attract, retain, and motivate the right talent at all levels. You will also have access to practical tools and templates. If you’re looking to design an impactful employee experience and help your organization gain a unique competitive advantage, this EX course is the right choice for you.
Why is this course not sold individually?
To optimize the quality of your learning experience, the Design Thinking and Employee Experience course is not available for standalone enrollment. The course is part of our Digital HR Certificate Program and also included with the Full Academy Access License.
Why is employee experience important?
Employee experience is about optimizing the interactions that employees have throughout their journeys at your organization — from pre-hire to retirement. It is not just a nice-to-have that HR can work on when they have the time. Positive employee experiences can lead to higher job satisfaction and employee engagement, which result in better business outcomes for the organization. According to an MIT CISR study, organizations that invest in EX have double the customer satisfaction and 25% more profitability than those that don’t.
SHOW MORE FAQS SHOW LESS
+ Is there a fixed schedule?
No. This training is 100% online and self-paced! When you learn and how much time you spend each day, week, or month is up to.
In total, you will need to invest approximately 5 hours to finish the course.
+ How long do I have access to the course?
In total, you will have 12 months of access to the member portal, all lessons, and learning materials.
+ Are there subtitles available?
Yes. All our online trainings come with English subtitles. And this course also comes with additional Spanish subtitles!