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Design Thinking & Employee Experience | Online Course

Create valuable and meaningful experiences for your employees in this online EX course. You will learn how to apply design thinking principles to create user-centered employee experiences that align with your business strategy. Enroll in this EX course and help boost employee engagement and the business performance of your organization.


Online Self-paced

5 hours


Single course

only available as part of a certificate program


3 Modules

10 video lessons + case studies

What you will do

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Design impactful employee experiences

Gain the skills to build a meaningful workplace where your people love to work. In this Design Thinking and EX course, you will learn what employee experience really means and how you can use design thinking to create more human experiences. You will also learn how to create an effective EX strategy end-to-end and build an EX function in your organization.

+ course structure


Redefining EX with Design Thinking


Creating Impactful Employee Experiences


Building an EX Strategy and Function

Download the syllabus for a detailed overview of all lessons, assignments, reading materials, and bonus content.

+ meet your instructor

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Dieter Veldsman

HR Thought Leader & Subject Matter Expert


Dr. Dieter Veldsman is an organizational psychologist with a passion for HR. He has 12+ years of experience in Organizational Development, Design and Strategic HR, having worked for and consulted with various multi-national corporations in Europe, Asia, and Africa. He is also a regular speaker at various conferences and panels on HR, Future of Work, and Organizational Development.

Design Thinking Model

Discover the different phases of the design thinking process to create memorable and valuable experiences for your employees and organization.

Employee Experience Foundations

Understand what employee experience is, how it influences business performance, and how it differs from employee engagement.

EX Positioning

Define your EX mandate to determine its position in your organization and set the tone for your broader EX strategy.

EX Strategy

Learn how to create an effective employee experience strategy aligned with your broader HR and organizational strategy.

Download syllabus

Download the syllabus for the Digital HR 2.0 Certificate Program (includes the Design Thinking & Employee Experience course).

Enroll now
The Design Thinking & Employee Experience course is available as part of our Digital HR 2 Certificate Program.
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Why should I enroll in this Design Thinking and EX course?

In today’s competitive labor market, having a world-class employee experience can give your organization a much-needed advantage. This EX course is designed to equip you with the skills and knowledge you need to turn your employee journeys into meaningful and valuable employee experiences that can help your organization attract, retain, and motivate the right talent at all levels. You will also have access to practical tools and templates. If you’re looking to design an impactful employee experience and help your organization gain a unique competitive advantage, this EX course is the right choice for you.

Why is this course not sold individually?

To optimize the quality of your learning experience, the Design Thinking and Employee Experience course is not available for standalone enrollment. The course is part of our Digital HR 2 Certificate Program and also included with the Full Academy Access License.

Why is employee experience important?

Employee experience is about optimizing the interactions that employees have throughout their journeys at your organization — from pre-hire to retirement. It is not just a nice-to-have that HR can work on when they have the time. Positive employee experiences can lead to higher job satisfaction and employee engagement, which result in better business outcomes for the organization. According to an MIT CISR study, organizations that invest in EX have double the customer satisfaction and 25% more profitability than those that don’t.


+   Is there a fixed schedule?

No. This training is 100% online and self-paced! When you learn and how much time you spend each day, week, or month is up to.

In total, you will need to invest approximately 5 hours to finish the course.

+   How long do I have access to the course?

In total, you will have 12 months of access to the member portal, all lessons, and learning materials.

+   Are there subtitles available?

Yes. All our online trainings come with English subtitles. And this course also comes with additional Spanish subtitles!

+   Is this online course the right fit for me?

If you’re not sure if this course is the right fit, we are here to help you determine which training best fits your goals and needs! Simply talk to one of our admissions advisors or send them an email at [email protected]

Are You Ready to Transform Your Career?

Become an Employee Experience Specialist