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Employee Experience and Design Thinking in HR

HR has always been about people and, in the digital era, this is more important than ever. Start by mastering the design thinking process and developing the skills that will enable you to create a better employee experience (EX) and ultimately help your organization develop a unique competitive advantage.


study 3 hours/week to finish in 1 month


Full Academy License
this course is part of the full academy license


4 modules + case studies
12 video lessons + assignments + readings

What you will do

Man and woman working on a whiteboard with app designs

Being employee-centered enables you to focus on the touch-points and problems that really matter. By doing so, you will identify countless opportunities to improve the employee experience and, in turn, increase their overall happiness and your organizational performance.

A solid foundation in employee experience and mastering design thinking techniques are valuable skills that will not just benefit your organization but also your career.

Design the right solutions

Understand how design thinking can improve the employee experience and learn the process of designing the right solutions quickly.

Design thinking in real-life

Master all steps in the design thinking process by learning from real-world case studies and apply them in real life.

Employee experience (EX)

Understand the impact of focusing on employee experience and how to move your organization from engagement to experience

Testing employee value propositions

Build employee value propositions and learn to optimize them through testing and experimentation.

Building the EX team

Which roles do you need? Which skills do you need? Learn to build your team, create the EX strategy and build a business case for it.

Download syllabus

Explore the full detailed curriculum by downloading the syllabus pdf

Meet your instructors

Profile picture Ben Whitter

Ben Whitter

International Employee Experience Expert


Ben Whitter is an Employee Experience expert. He authored the book Employee Experience, and he is Chief Experience Officer at the World Employee Experience Institute (WEEI), an independent employee experience company. Recognized as one of the World’s leading authorities on employee experience, Ben has pioneered and popularized the concept of EX worldwide. Ben shares his work & research through popular keynotes, advisory services, and executive coaching.

Profile picture Raymond Hannes

Raymond Hannes

HR Technology Entrepreneur


Raymond Hannes is an HR technology entrepreneur at heart, having founded multiple companies. He helps organizations to invent the future of their company. He is a board member and mentor at the PortXL accelerator and a partner in the Startup Foundation. His expertise includes Design Thinking, Strategy, Technology, HRM, Innovation Management, Lean startup, HR analytics, and Human interaction.


Includes Employee Experience and Design Thinking in HR

$315 / month for 6 months


Access to all 16 AIHR courses, including 2 certificate programs and one new course every month.


A total of 18 months unlimited access to our community, resource library, and courses.


Risk-free with our 60-day no-questions-asked 100% money-back guarantee.

SHRM approved provider sealAIHR is recognized by the Society for Human Resource Management to offer Professional Development Credits (PDCs) for the SHRM-CPSMor SHRM-SCPSM.

hrci provider sealAIHR is an approved provider with the HR Certification Institute (HRCI®) and recognized to offer recertification credits. Click here to learn more.

Learn anywhere, anytime

AIHR’s lessons are bite-sized so that you can learn in a way that fits your schedule, anywhere, and on any device.

Work on real-world projects
Develop practical skills through working on real-world projects taught by the world’s best leading experts

Personal coach
Customize your learning path with your personal coach who is your one point of contact for everything AIHR

Global HR practitioners community
Collaborate and solve problems on the spot by connecting with peers and HR professionals from around the world

Accredited programs
Globally accredited and recognised programs that are designed to help you succeed


Why should I enroll?

In today’s competitive environment, you can gain a much-needed advantage by turning your knowledge of your employees into actionable insights on how to better attract, retain, and develop your talent. If you would like to help your organization become more competitive by focusing on its employees, this is the right course for you.

Is there a fixed schedule?

No. This program is online and self-paced. All lessons, assignments, and other materials are always ready for you to get started.

Is this course the right fit for me?

If you’re not sure this course is the right fit, schedule a free call with one of our admissions advisors to find out.

Can I buy the standalone course instead of the full license?

Sure. Just contact our support team via chat or email and they’ll help you out.


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Are You Ready to Transform Your Career?

Become an EX and Design Thinking Specialist