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HR Communications Navigator | Online Course

Master HR soft skills to confidently navigate challenging conversations in HR. This online HR Communication Navigator course helps you take your HR soft skills — a crucial part of your HR toolkit — to the next level. By the end of the course, you will have the HR soft skills you need to prevent and de-escalate conflict, deliver meaningful feedback, and facilitate difficult conversations.


Online Self-paced

3 hours


Single course

only available as part of a certificate program


2 modules

5 video lessons + case study and reading materials

What you will do

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Become a trusted and effective people advocate

Develop the HR soft skills you need to handle difficult topics in the organization with ease and confidence. In this course, you will learn about the strategies you can use to become an effective communicator — from utilizing the SIER active listening model to understanding different communication styles.

+ course structure


Preparing for a Courageous Conversation


Conversation Strategies in Action

Download the syllabus for a detailed overview of all lessons, assignments, reading materials, and bonus content.

+ meet your instructor

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Omar Ismail

People Development Leader


Omar is an experience people and organizational development leader. He specializes in developing HR professionals, leaders, their teams, and organizations. Omar's purpose is to inspire people to think differently in a way that moves them towards getting what they want in their personal & professional lives.

Build Self-Awareness

Understand how your strengths, communication style, and biases influence the flow and outcome of a conversation to effectively grow your HR soft skills.

Establish Trust

Build trust with others by thoroughly preparing for your conversations — gathering data identifying the problem, and determining the goal.

Manage Conflict

Learn how to approach and de-escalate conflicts as an HR professional by identifying the hallmarks of conflict and the different conflict styles.

Deliver Feedback

Discover the six stages of a feedback session and how you can use the Situation-Behavior-Impact model to deliver actionable feedback.

Download syllabus

Download the syllabus for the HR Generalist Certificate Program (includes the HR Communications Navigator course).

Enroll now
The HR Communications Navigator course is available as part of our HR Generalist Certificate Program.
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11 Certificate Programs
installments from $ 165 / month

All our programs include

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human resources case study

Real-world projects & case-studies

Develop practical skills through working on real-world projects taught by the world’s best leading experts

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Global community of human resources professionals

Global HR practitioners community

Collaborate and solve problems on the spot by connecting with peers and HR professionals from around the world

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Accredited HR training courses

Accredited education

Globally accredited and recognized programs that are designed to help you learn practical skills and succeed

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best rated support and help

Personal Coach

Customize your learning path with your personal coach who is your one point of contact for everything AIHR


Why should I enroll in this online HR Communications Navigator course?

In order to succeed as a well-rounded HR professional, having a good understanding of the business and a good command of data and technology is not enough. You also need to possess HR soft skills that can empower you to become an effective people advocate. This online HR Communications Navigator course is designed to help you develop crucial HR soft skills, including self-awareness, active listening, and conflict management. By the end of this course, you will be able to confidently navigate challenging conversations around performance, behavior, and discipline.

Why is this course not sold individually?

To optimize the quality of your learning experience, the HR Communications Navigator course is not available for standalone enrollment. The course is part of our HR Generalist Certificate Program and also included with the Full Academy Access License.

Will this course help me succeed in my (future) role as an HR Generalist?

While HR soft skills are a crucial part of your HR toolkit, you also need to have a deep understanding of the business, the employee life cycle, and the role that HR plays in organizational success, as well as various HR processes and workflows. All of these topics and more are covered in our HR Generalist Certificate Program, which this HR Communications Navigator course is a part of.


+   Is there a fixed schedule?

No. This training is 100% online and self-paced! When you learn and how much time you spend each day, week, or month is up to.

In total, you will need to invest approximately 3 hours to finish the course.

+   How long do I have access to the course?

In total, you will have 12 months of access to the member portal, all lessons, and learning materials.

+   Are there subtitles available?

Yes. All our online trainings come with English subtitles.

+   Is this online course the right fit for me?

If you’re not sure if this course is the right fit, we are here to help you determine which training best fits your goals and needs! Simply talk to one of our admissions advisors or send them an email at [email protected]

Nagivate challenging conversations with confidence

Gain all the HR soft skills you need