The Journey towards an Agile HR Function

Agile working methods have been disrupting the technology world for the past 20 years. As such, they’ve created innovation in software development, improved numerous products and increased speed to market. Innovation methodologies have been part of the IT world as key capabilities to deliver value to customers while creating a new organizational culture. Scrum, Kanban,…

Measuring the Customer Experience of HR (Why and How)

The argument for proactively managing the customer experience of HR (CxHR) is clear: organizations who successfully deliver on the ‘moments that matter’ (such as recruitment, onboarding, relocation, life events etc.) can positively influence employee engagement with tangible benefits for retention and discretionary effort. For the more transactional interactions within HR services, HR should deliver an…

Social learning in the workplace is about learning together

The Importance of Social Learning in the Workplace [INFOGRAPHIC]

Social learning is learning through observation, imitation or direct instruction. It’s knowledge sharing through various interactions with others. And what better place to do so than in the workplace, right?! After all, that’s where people from all kinds of backgrounds and with numerous different skills come together. Today we share an infographic about the importance…

Barry Flack on examples of successful HR digital transformation

[VIDEO] Examples of a Successful HR Digital Transformation

What does a successful HR digital transformation look like? That’s the question we asked our experts at UNLEASH London in this fourth Digital HR Live video. Their – sometimes hilarious – answers didn’t disappoint: from ‘digitalizing’ shoeboxes to bringing Uber back on the list of authorized travel expenses, it’s all there. Happy watching! What’s the best…

The impact of AI on recruitment

The impact of AI on recruitment

Recruitment as a career is the epitome of the phrase “trying to find a needle in a haystack”. Economic fluctuations, demand in a particular sector, an overabundance of graduates with a particular qualification – all of these things and more can lead to some jobs having hundreds – or even thousands – of applicants rushing…