The Payroll Manager directs a team of payroll professionals to deliver payroll service to the organization. They are also responsible for end-to-end payroll functions and managing payroll risks and audits.
Contents
Role family & work experience
Key responsibilities
Skills & competencies
Job description template
Detailed responsibilities & tasks
KPIs for this role
Training programs
Role family & work experience
- HR Role family: Service champion
- Work experience: 3-7 years
Key responsibilities
- Oversee and manage payroll operations, including ensuring accurate and timely payroll processing and compliance with all applicable laws and regulations.
- Improves workflows and processes by enabling the implementation of payroll and HR data management systems such as the HRIS.
- Report on payroll efficiencies, insights and drives continuous improvement of a cost-effective payroll service.
Skills & competencies
- Action Orientation
- Data-Driven
- Digital Aptitude
- Problem-Solving
- Risk Mitigation & Ethics
- Technology Empowered
Job description template: Payroll Manager
Responsibilities:
- Oversee and manage payroll operations, ensuring accurate and timely payroll processing and compliance with laws and regulations.
- Manage and mentor a team of payroll specialists.
- Develop and implement policies and procedures for payroll operations.
- Ensure timely and accurate processing of new hires, terminations, promotions, and other payroll-related changes.
- Prepare and analyze payroll reports, including payroll tax reports and W-2s.
- Collaborate with HR, finance, and other departments to ensure accurate and timely payroll processing.
- Monitor and implement changes in payroll laws and regulations to ensure compliance.
- Provide excellent customer service to employees and respond to payroll-related inquiries and issues.
- Perform other related duties as assigned.
Requirements:
- Bachelor’s degree in accounting, finance, or related field.
- Minimum 5 years of experience in payroll processing, with at least 2 years in a supervisory role.
- In-depth knowledge of payroll laws and regulations.
- Experience with payroll software and HRIS systems.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and accuracy.
- Excellent customer service skills.
Detailed responsibilities & tasks
- Oversee and manage payroll operations, ensuring accuracy, timeliness, and compliance.
- Lead and mentor a team of payroll specialists.
- Develop and maintain payroll policies and procedures.
- Accurately process payroll changes for new hires, terminations, promotions, and other adjustments.
- Prepare and analyze payroll and tax reports.
- Collaborate with HR, finance, and other departments to ensure seamless payroll processing.
- Stay informed of payroll laws and regulations and implement necessary changes.
- Address payroll inquiries and resolve issues promptly.
- Undertake other payroll-related duties as required.
Detailed skills description
- Payroll management: Strong knowledge of payroll laws, regulations, and best practices.
- Attention to detail: Precision and accuracy in payroll tasks to avoid errors.
- Time management: Ability to meet strict payroll deadlines.
- Communication: Clear communication with employees, departments, and vendors.
- Analytical skills: Capability to review payroll data and identify trends or discrepancies.
- Problem-solving: Ability to resolve payroll-related issues efficiently.
- Leadership skills: Ability to guide and manage a team effectively.
- Technology skills: Proficiency in payroll software, HRIS systems, and other relevant technologies.
KPIs for this role
- Timely and accurate payroll: Payroll accuracy rate, percentage of on-time pay runs, average resolution time for payroll issues.
- Compliance: Number of compliance audits passed, compliance violations resolved, and legal claims or fines related to payroll.
- Employee satisfaction: Employee satisfaction scores, number of payroll-related complaints, and resolution time for issues.
- Process improvement: Number of improvements implemented, error reduction percentage, and reduction in processing time.
- Cost control: Total payroll processing costs, cost per transaction, and reduction in processing costs.
- Team management: Employee retention rate, team productivity, and engagement scores.
Training programs
- HR Manager Certificate Program
- Compensation & Benefits Certificate Program
- HR Metrics & Dashboarding Certificate Program
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