The skills revolution is upon us. By 2030, it is estimated that 85 million jobs will go unfilled due to a lack of available skills. Skills-based organizations will be best prepared to navigate the reality in which artificial intelligence increases its ability to augment and form part of the workforce. Deloitte reports that 98% of…
Artificial intelligence has taken the world by storm. The release of Chat GPT and other applied AI models has brought opportunities for using AI HR into the spotlight again. One of the practical applications of AI in HR is AI-based coaching. In this article, we discuss how AI is currently used in coaching, the benefits…
The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable, and 90% of organizations state that they compete on customer experience alone. HR is often tasked to incorporate customer-centricity into organizational values, onboarding, and training, yet often these initiatives fail to bring real change toward a customer-centric DNA. In this…
Talent mapping is an essential tool for HR professionals to develop a comprehensive understanding of their workforce’s skills levels and gaps and address these gaps. In this article, we propose a skills-focused approach toward talent mapping as an alternative to the traditional 9-box grid and explore the benefits of shifting towards a skills-focused approach. Let’s…
The power struggle between employees and employers is reaching new heights. Increasing support for unionization, high-volume layoffs, and demands for flexibility are all contributing toward a changing employment relationship. In this article, we take a closer look at how HR can shape the employee-employer relationship, propose a model of integrated practices to manage employment expectations,…
Employee feedback has become an essential part of any employee experience strategy. Especially in hybrid working conditions, continuous dialogue between employees, leaders, and the organization is important to drive social connection and a culture of inclusivity and performance. Research by CIPD shows that organizations with effective feedback strategies build more trust with employees, are more…
The role of HR is changing. We, as HR professionals, are continuously being called upon to show up in a leadership capacity. Yet, organizations often do not effectively equip HR with the relevant skills, exposure, and experience to step into the role of Human Resources leaders. Similar to the cobbler’s children who don’t have shoes,…
The fifth industrial revolution is upon us – human and technology collaboration, an increased focus on human well-being, new limits for productivity, and a shift towards renewable resources. As organizations prepare for these changes, a critical question remains on how employee well-being and productivity can coexist sustainably. Let’s dive into how HR can guide organizations…
Written in collaboration with Marna van der Merwe. We live in a hyper-connected and on-demand world, where we have access to what we need at the click of a button. Not only has this influenced the expectations that consumers have of organizations, but we can see a clear influence on employee experience design. We expect…
With rising talent shortages, the war to attract, engage and retain talent is at an all-time high. Employers need to show candidates and employees what they are offering in a tangible way. A Total Rewards Statement can help with that. Let’s dive into all you need to know about Total Reward Statements and how to put…