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Payroll Team Lead...

Payroll Team Lead

4 minutes read

As taught in the Full Academy Access

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The payroll team leader guides a team of payroll professionals to deliver payroll service to the organization. They are also responsible for overseeing the management, development, and day-to-day work of the payroll team

Contents
Role family, salary range & work experience
Key responsibilities
Job description template
Detailed responsibilities & tasks
KPIs for this role

Role family, salary range & work experience

HR Role family: Service Champion
Work experience:1-3 years

Key responsibilities

Ensures the timely, accurate, and excellent delivery of service to internal and external customers such as auditors and legal bodies
Supports all members of the payroll team at work to help them reach their full potential and feel satisfied in their jobs
Improves workflows and processes by enabling the implementation of payroll and HR data management systems such as the HRIS
Manage relationships with external payroll vendors, ensuring timely and accurate delivery of payroll data and processing.

Job description template

The Payroll Team Lead will be responsible for managing the payroll processing activities of the organization, ensuring compliance with applicable laws and regulations, and delivering accurate and timely paychecks to employees.

Key Responsibilities

Manage the day-to-day operations of the payroll processing function, including reviewing and verifying payroll data and ensuring accuracy of employee payroll information
Ensure compliance with all applicable payroll laws, regulations, and internal policies
Develop and implement payroll procedures, processes, and controls to improve efficiency and accuracy of payroll operations
Train and supervise payroll team members, ensuring they are knowledgeable about payroll processes and procedures
Collaborate with other departments, such as HR and Finance, to ensure accuracy and timeliness of payroll processing
Manage relationships with external payroll vendors, ensuring timely and accurate delivery of payroll data and processing
Provide excellent customer service to employees and respond to payroll inquiries and issues in a timely and professional manner

Key Requirements

Bachelor’s degree in Accounting, Finance, or related field
Minimum of 5 years of payroll processing experience, with at least 2 years in a supervisory or team lead role
Thorough knowledge of federal, state, and local payroll laws and regulations
Proficiency in payroll software and technology, such as ADP, Paychex, or similar platforms
Strong communication and interpersonal skills, with the ability to effectively communicate complex payroll information to a variety of stakeholders
Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines
Detail-oriented and analytical, with a focus on accuracy and attention to detail

Detailed responsibilities & tasks

Manage the day-to-day operations of the payroll processing function, including reviewing and verifying payroll data and ensuring accuracy of employee payroll information
Ensure compliance with all applicable payroll laws, regulations, and internal policies
Develop and implement payroll procedures, processes, and controls to improve efficiency and accuracy of payroll operations
Train and supervise payroll team members, ensuring they are knowledgeable about payroll processes and procedures
Collaborate with other departments, such as HR and Finance, to ensure accuracy and timeliness of payroll processing
Manage relationships with external payroll vendors, ensuring timely and accurate delivery of payroll data and processing
Provide excellent customer service to employees and respond to payroll inquiries and issues in a timely and professional manner

Detailed skills description

Payroll Knowledge: In-depth knowledge of payroll processes, laws, regulations, and procedures
Leadership: Ability to lead and manage a team effectively, delegate tasks, manage workload, and provide guidance and support to team members
Communication: Communicate effectively with team members, other departments, and management; listen actively, provide clear instructions, and give constructive feedback
Attention to Detail: High level of attention to detail to ensure accurate and timely processing of payroll
Time Management: Effectively manage time to meet deadlines and ensure payroll is processed on schedule
Problem-solving: Identify and resolve payroll-related issues, including data discrepancies, payroll errors, and tax matters
Technical Skills: Proficiency in payroll software and related systems, along with strong general computer skills
Customer Service: Deliver excellent customer service when handling inquiries from employees and stakeholders about payroll matters
Analytical Skills: Analyze payroll data to identify trends, issues, and opportunities for improvement
Adaptability: Adjust to changes in payroll laws, regulations, and procedures, as well as organizational changes

KPIs for this role

Accuracy and timeliness of payroll processing: Ensure all payroll processes are completed accurately and on time; measure the percentage of accurate payrolls processed and track the number of payroll errors
Compliance with payroll regulations: Stay up to date on relevant payroll laws and ensure organizational compliance; track the number of compliance violations and percentage of audits passed
Employee satisfaction with payroll services: Manage employee inquiries and resolve payroll issues; measure satisfaction ratings and track the percentage of inquiries resolved within a set timeframe
Team productivity and efficiency: Ensure team productivity and operational efficiency; measure the number of payrolls processed per team member and average processing time per payroll
Training and development of team members: Deliver training and support for team development; track the number of training sessions delivered and the percentage of team members meeting performance targets
Cost-effectiveness of payroll processes: Manage payroll costs efficiently; measure cost per payroll processed and percentage of payroll costs within budget
Data security and confidentiality: Protect sensitive payroll data; track the number of security breaches and percentage of data maintained confidential