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Chief Learning Officer...

Chief Learning Officer

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As taught in the Full Academy Access

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The Chief Learning Officer is a C-suite executive responsible and accountable for learning management in an organization. They create and drive the learning strategy of an organization based on the needs of the workforce and the business.

Contents
Role family, salary range & work experience
Key responsibilities
Skills & competencies
Job description template
Detailed responsibilities & tasks
KPIs for this role
Training programs

Role family, salary range & work experience

HR role family: Strategist
Salary range: 140,000 – 172,000
Work experience: 12+ years

Key responsibilities

Develop and implement a comprehensive learning strategy that aligns with the organization’s business objectives and supports employee development, engagement, and retention.
Partner with business leaders to ensure learning initiatives align with the company’s goals and objectives.
Address the developmental needs of the organization by identifying skills gaps and training requirements, aligning L&D activities with organizational strategy, drafting the L&D strategy, and ensuring budget to execute this strategy.

Skills & competencies

Analytics Translation
Culture & Wellbeing
Customer Understanding
Digital Adoption
Interpersonal Skills
Strategy Co‑Creation
Sustainability
Technology Empowered

Job description template: Chief Learning Officer

The Chief Learning Officer (CLO) is responsible for creating and implementing a learning strategy that supports the organization’s business objectives and drives employee development, engagement, and retention.

Responsibilities:

Develop and implement a comprehensive learning strategy that aligns with the organization’s business objectives and supports employee development, engagement, and retention.
Collaborate with key stakeholders across the organization to identify learning needs and design, develop, and deliver learning solutions that meet those needs.
Partner with business leaders to ensure learning initiatives are aligned with the company’s overall goals and objectives.
Develop and maintain relationships with external learning vendors and experts to leverage their expertise and resources.
Evaluate the effectiveness of the organization’s learning programs and make recommendations for continuous improvement.
Develop and manage the learning and development budget.
Build and lead a high-performing learning and development team.
Stay up-to-date with the latest learning and development trends and technologies and incorporate them into the organization’s learning strategy.

Requirements:

Bachelor’s degree in HR, Business Administration, Education, or a related field. Master’s degree preferred.
10+ years of experience in learning and development, with at least 5 years in a leadership role.
Strong knowledge of learning and development best practices and emerging trends.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
Strong project management skills and ability to manage multiple projects simultaneously.
Proven ability to lead and develop a high-performing team.
Experience with learning and development technologies and platforms.
Ability to work in a fast-paced, dynamic environment and adapt to change.

Detailed responsibilities & tasks

Develop and implement a comprehensive learning strategy that aligns with the organization’s business objectives and supports employee development, engagement, and retention.
Collaborate with key stakeholders across the organization to identify learning needs and design, develop, and deliver learning solutions that meet those needs.
Partner with business leaders to ensure learning initiatives align with the company’s overall goals and objectives.
Develop and maintain relationships with external learning vendors and experts to leverage their expertise and resources.
Evaluate the effectiveness of the organization’s learning programs and make recommendations for continuous improvement.
Develop and manage the learning and development budget.
Build and lead a high-performing learning and development team.
Stay up-to-date with the latest learning and development trends and technologies and incorporate them into the organization’s learning strategy.

Detailed skills description

Learning and development expertise: The CLO must have deep knowledge of best practices in learning and development, as well as the ability to design and deliver effective training programs.
Strategic thinking: The CLO must be able to think strategically about how learning and development can support the organization’s goals and objectives, and develop a long-term strategy that aligns with those goals.
Leadership: The CLO must have strong leadership skills and be able to inspire and motivate their team to achieve their goals.
Communication skills: The CLO must have excellent communication skills, including the ability to communicate complex ideas clearly and effectively to a variety of stakeholders.
Collaboration: The CLO must be able to collaborate effectively with other leaders within the organization to ensure learning and development initiatives align with broader business objectives.
Analytical skills: The CLO must have strong analytical skills, be able to use data to evaluate the effectiveness of learning and development programs, and make data-driven decisions.
Change management: The CLO must have experience with change management, as they will be responsible for leading the organization through changes to its learning and development strategy.
Technology savvy: The CLO must be comfortable with technology and have a good understanding of how technology can be used to support learning and development initiatives.
Cultural awareness: The CLO must have a deep understanding of the organization’s culture and values, and be able to design learning and development programs that align with those values.
Business acumen: The CLO must have a strong understanding of the organization’s business model, industry, and competitive landscape, and be able to design learning and development programs that support the organization’s strategic goals.

KPIs for this role

Learning effectiveness: The CLO must ensure the training and development programs are effective and provide measurable outcomes. The effectiveness of the programs can be measured by analyzing employee performance metrics and assessing how well employees are applying the skills they learned in their work.
Talent development: The CLO is responsible for identifying and developing top talent within the organization. The success of this initiative can be measured by tracking the number of employees who are promoted or who have increased their responsibilities.
Return on investment (ROI): The CLO must demonstrate the ROI of the learning and development programs by analyzing the cost of the programs and comparing it to the benefits the organization has achieved as a result of the training.
Leadership development: The CLO must ensure leadership development programs align with the organization’s goals and prepare leaders to lead the organization into the future. The success of this initiative can be measured by the number of leaders who have successfully completed the program and are demonstrating the desired leadership behaviors.
Learning culture: The CLO must work to create a culture of continuous learning within the organization. The success of this initiative can be measured by assessing employee engagement with learning and development programs, and the number of employees taking advantage of these opportunities.
Compliance: The CLO must ensure the organization’s learning and development programs comply with all relevant regulations and requirements. Compliance can be measured by conducting audits and reviewing program documentation.
Innovation: The CLO must constantly seek new and innovative ways to deliver learning and development programs. Innovation can be measured by assessing the number of new programs or initiatives the CLO has implemented that have achieved positive results.
Vendor management: The CLO is responsible for managing the relationships with vendors who provide learning and development services to the organization. The success of this initiative can be measured by assessing the quality of the vendor’s services and the cost savings achieved through effective vendor management.