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Shared Services Executive...

Shared Services Executive

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As taught in the Full Academy Access

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The Shared Service Executive oversees the development and implementation of the shared services model into the HR functions across all the nations and regions the organization is active in.

Contents
Role family, salary range & work experience
Key responsibilities
Skills & competencies
Job description template
Detailed responsibilities & tasks
KPIs for this role
Training programs

Role family, salary range & work experience

HR role family: Strategist
Salary range: 102,000 – 125,000
Work experience: 12+ years

Key responsibilities

Establish a new strategic capability within HR that introduces new processes, workflows, and technology to support the organization.
Develop and implement global shared services strategies, policies, and procedures that align with the overall business objectives of the organization.
Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.

Skills & competencies

Analytics Translation
Benefits and Rewards
Builds Trust
Compensation
Delivers through Technology
Develops and Coaches
Driven Results
Employee Health
HR Operations and Administration
Inspire and Motivates
Leads with Empathy
Manages Conflict
Safety and Wellbeing
Sets Direction
Strategy Co‑Creation
Technology Empowered

Job description template: Shared Services Executive

The Shared Services Executive is responsible for developing and implementing global shared services strategies, policies, and procedures that will help drive business growth and efficiency across the organization.

Responsibilities:

Develop and implement global shared services strategies, policies, and procedures that align with the overall business objectives of the organization.
Manage and oversee the delivery of shared services to internal clients in a timely and efficient manner.
Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
Lead and manage a team of shared services professionals, providing guidance, coaching, and mentoring as required.
Ensure compliance with all legal and regulatory requirements related to shared services operations.

Requirements:

Bachelor’s or Master’s degree in Business Administration, Finance, or related field.
Minimum of 10 years of experience in shared services operations, with at least 5 years in a leadership role.
Excellent leadership, management, and communication skills.
Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
Proven track record in driving process improvements and automation initiatives.
Ability to build and maintain strong relationships with key stakeholders.
Strong knowledge of legal and regulatory requirements related to shared services operations.
Experience working in a global organization is preferred.

Detailed responsibilities & tasks

Develop and implement global shared services strategies, policies, and procedures that align with the overall business objectives of the organization.
Manage and oversee the delivery of shared services to internal clients in a timely and efficient manner.
Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
Lead and manage a team of shared services professionals, providing guidance, coaching, and mentoring as required.
Ensure compliance with all legal and regulatory requirements related to shared services operations.

Detailed skills description

Strategic thinking: Capability to develop and execute strategic plans that align with the organization’s goals and objectives.
Operational excellence: Proficiency in managing complex operations and improving efficiency and effectiveness in a shared services environment.
Process improvement: Aptitude for identifying opportunities for process improvements and implementing best practices to achieve operational excellence.
Change management: Skill in managing organizational changes and implementing new initiatives to meet business needs.
Communication: Strong communication and interpersonal skills to effectively communicate with stakeholders at all levels of the organization.
Problem-solving: Ability to analyze data, identify problems, and develop solutions to complex business challenges.
Project management: Capability to manage multiple projects simultaneously and prioritize work to meet deadlines.
Financial acumen: Understanding of financial concepts and ability to manage budgets, analyze financial data, and make data-driven decisions.
Customer service orientation: Dedication to providing excellent customer service to internal and external stakeholders.

KPIs for this role

Customer satisfaction: Ensuring the services provided by the shared services function meet or exceed the expectations of internal customers in terms of quality, timeliness, and accuracy.
Service level agreements (SLAs): Meeting the agreed‑upon SLAs with internal customers and ensuring the shared services function operates efficiently and effectively.
Cost savings: Identifying and implementing cost‑saving measures, such as process improvements, automation, and outsourcing, to reduce the cost of shared services while maintaining service quality.
Process improvement: Identifying opportunities for process improvements in the shared services function and leading initiatives to implement changes that result in increased efficiency and effectiveness.
Employee engagement: Ensuring employees in the shared services function are engaged and motivated, and a positive and supportive work environment that promotes learning and development.
Compliance: Ensuring the shared services function complies with all relevant laws and regulations, including data protection, employment law, and financial regulations.
Continuous improvement: Continuously reviewing and improving the shared services function to ensure it remains relevant and adds value to the organization.
Knowledge management: Ensuring knowledge is captured, shared, and retained within the shared services function, as well as a culture of continuous learning and development.
Change management: Leading change initiatives within the shared services function, and ensuring change is managed effectively and efficiently.
Stakeholder management: Building and maintaining strong relationships with key stakeholders, including internal customers, suppliers, and senior management, and ensuring their needs are understood and addressed.

Training programs

Catherine Scott

Catherine is the Manager, Editorial Content & Strategy at AIHR. She manages the content for AIHR's blogs. Catherine aspires to provide content that is relevant, insightful, and unique to the HR audience.