Customer-Centric Culture Featured Image

How HR Can Create a Customer-Centric Culture

The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable, and 90% of organizations state that they compete on customer experience alone. HR is often tasked to incorporate customer-centricity into organizational values, onboarding, and training, yet often these initiatives fail to bring real change toward a customer-centric DNA.  In this…

Organizational Culture Change Feature Image

HR’s Strategic Role in Organizational Culture Change

Culture change in the workplace is unavoidable and is typically a continuous change. The frequency of emerging technologies, as well as fluid economic conditions, employee expectations, government regulations, and social influences, means businesses must consistently reassess their priorities.  HR professionals need to stay on top of organizational culture change to help their companies remain competitive. This…

Hierarchy Culture Featured Image

Hierarchy Culture: An Informative Guide for HR

Hierarchy has been how societies have been structured throughout the history of humankind. It has translated to the business context as well. The hierarchy culture within organizations strives for clarity and efficiency through a structure resembling a pyramid.  What is a hierarchy culture in a business context, and how can HR promote its elements within…